Feature Ideas

Allow a hierarchy of customers, i.e. sub departments, divisions etc. This allows fine grain reporting of multilevel customers

How to send a really intimate email to each user based on their usage patterns, if they used or didnt use a key feature...using existing marketing tools. Is there a webhook or API and a tool to map the flows to allow for mass automations of volumes of emails to users?

This will allow our admin to add user friendly page names for visited url's for display purposes. This will allow us to do this without getting coding changes Also good for legacy applications i.e. that use masterpages

In large distributed Support/Sales teams, they manage different products/SKUs & customers entirely independent of each other and it would useful to restrict their access to the relevant Products & Customers.

Allow client to collect Analytics usage data client side online and offline Also for the LLS

Like V10 Consumer Registration data - Allow the client push back metadata upon activation

With small nos users the UIO works well but when there are millions of them how do you display and use that data to be helpful? how to segment large volumes to be manageable? How to ensure performance with big volumes and easy ways to extarct the data to data warehouse/BI tools vs using the UI

So, understanding not just that one particular user is showing more engagement but where that's coming from. Is it just because it's a Monday, and they have time on Monday to test the tool? Or did we send them an email that they attended the webinar a couple of days prior? I think there's an additional level of information of data that customers, like your customers, like tech meet, do have, but that needs to be integrated in here. So, I see this from both a prospecting tool as living part of a marketing automation tool. So, we can differentiate when it goes from MQL to SQL but then from an account management.

show all the user and customer data inside the CRM, ideally with never leaving

How to allow other parties to access their OWN customers i.e. a distributor may have a reseller with end users - how to allow them to review their own data and not the rest of the data in the stack - hierachical access to end user data

How can we add to each customer the MQL/SQL, lead source and other such prospecting data to improve the sale data stack

Allow the customer in the EUP to take a assigned entitlement and split across different departments (eg)

Allow an end user to be linked to multiple entitlements i.e. an Auditor/contractor can be on multiple customers by username (Ill add more later)

When testing if I make a mistake, it would like to reset my data. So I don't have any incorrect data collected and I can start again